Refund & Cancellation Policy

Service Nature

Versatile Back Office delivers customised, knowledge-based outsourcing services — including back-office support, accounting, payroll, virtual assistance, web development, and digital marketing. Because these are service-based engagements, refunds are evaluated on a case-by-case basis depending on the nature and stage of work involved.

Refund Eligibility

The following outlines when refunds may or may not be considered:

Cancellation Process

Clients may request a cancellation at any time by contacting us via email. All cancellation requests will be reviewed based on:

• The current stage of the project or service
• Work completed and resources already allocated
• Advance payments made and deliverables provided

We aim to handle all cancellations fairly and with clear communication. Our team will respond to your request within 2 business days.

Processing Time

If a refund is approved, it will be processed through the original payment method (Razorpay or other authorised gateways).

How to Raise a Request

For any refund or cancellation inquiry, please email us with the following details to help us process your request quickly:

• Your name and company name
• Invoice or payment reference number
• Reason for the refund or cancellation request
• Date of payment